Return & Exchange Policy
We hope you will be completely satisfied with your order from coohe.dk. However, if you are not, as a consumer, you may by law regret within 14 days (“the withdrawal period”) from the day you receive the items. You exercise your right of withdrawal by contacting us within the period of cancellation and, at your own expense, returning the goods to us within 14 days of notifying us that you regret your purchase.
If you wish to exchange for another item, the new order / item will be sent to you free of charge. NOTE. We do not take sale items back.
Please contact our customer service at info@coohe.dk for further instructions. Please include the Order Number in the email headline, and specify the products you would like to return in the email.
Returned items must be unopened, unused and in its original condition due to health and hygiene reasons. We reserve the right to refuse refund if items are non-saleable.
We always recommend that you try a new product on a small area of skin (for example on the hand) before use to see if you get any kind of reaction.
When returning an item, you should make sure that it is securely wrapped. You are responsible for the package/items until received by us. Keep the receipt from the courier and if applicable the track and trace number.
Please be aware that shipping costs will not be covered by COOHE if you return an item.
send Return items back to :
COOHÉ denmark Aps
Landerslevvej 41B,
3630 Jaegerspris
Denmark
Email: info@coohe.dk
COOHE will refund the amount of your purchase within 3 days once the products have been received and processed by our Customer Service team.
Duty of inspection and defects
When you receive your COOHE package, please ensure to immediately examine the shipment in order to establish any faulty/defective products or incorrect items.
If your package has been damaged during transportation, we encourage you to not accept the shipment and contact our customer service right away.
If you experience any faulty/defective products or incorrect items when you open your package, we also kindly ask you to contact COOHE customer service right away at info@coohe.dk.
In the case of defects or imperfections, you may send your complaint to COOHE before the product’s expiration date. However, we encourage you to make your complaint in a reasonable time after having discovered the defect/imperfection.
Complaints procedure
If a product is faulty/defective or COOHE has delivered incorrect items, please contact our Customer Service via email: info@coohe.dk. Please include the Order Number in the email headline.
When contacting Customer Service, you will be asked to provide to fill out a customer claims form regarding the issue.
Once our Customer Service team has received and processed the returned faulty/defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 3 days from receipt of items by COOHE, and to the same account as originally used for the purchase.
COOHE reserves the right to reject complaints on products, which have not been used as intended or handled correctly. We do not accept complaints if more than 20% of the product has been used. If you have any questions about how faulty/defective products or incorrect items are defined, please contact us at info@coohe.dk.
