Terms & Conditions
Any contracts concluded between us using these Terms & Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, will be brought before a competent court in Denmark. As a consumer, you may bring proceedings against us in the courts for the place where you are domiciled.
Orders placed on a public holiday or during the weekend will be processed on the following business day. We reserve the right to cancel the purchase in one of the following situations, without being liable for compensation or other costs including shipment:
-Your payment details are incorrect or cannot be verified.
-There is an inadvertent error on the website, such as a payment error or the like.
-We have reason to believe that you are under the age of 18.
-Your order is placed with the purpose of committing fraud or placed in connection with a criminal offence or other unlawful activities.
When placing an order through the COOHE website, the order is a binding offer to purchase products in accordance with the COOHE Terms & Conditions.
You will, prior to confirming your order, have the opportunity to correct or delete the products you have placed in your shopping cart, and you may change the information provided in connection with your purchase. Your order will not be shipped before you have pressed “confirm order” and is not binding before then.
COOHE sends you an electronic Order Confirmation, which constitutes the acceptance of your offer to purchase. The order confirmation contains your order number, name, delivery address, specification of products ordered and the total price including any shipping costs.
COOHE stores a digital copy of all Order Confirmations, but we recommend that you save your Order Confirmation in your files, as it contains important information regarding your purchase. At the same time, the Order Confirmation is expedient to have later, should you have complaints about the purchase.
The final agreement is entered when the Order Confirmation is sent to you from COOHE. The agreement comprises the products listed in the Order Confirmation as well as the shipping costs if applicable.
Once you receive the Order Confirmation, you should go over it and immediately contact COOHE at email@example.com, if you believe that it contains faults or discrepancies. What is stated in the Order Confirmation is applicable unless you make objections immediately after receipt of the Order Confirmation since COOHE will in most cases ship the products immediately after sending the Order Confirmation.
When your order has been dispatched, you will receive a Shipping Confirmation via email. This email serves as your receipt and it also provides you with a tracking link, which enables you to follow your shipment. Please note that it may take up to 24 hours from the time you receive the Shipping Confirmation before the link is active. You are also welcome to contact us via email at firstname.lastname@example.org if you need help localising your order.
Cancellation of order
Rejecting to receive the shipment or sending the products back without informing COOHE is not considered as order cancellation and a refund cannot be given.
COOHE may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned/cancelled.
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
Some products do not include a right to cancel, or you may lose your right to cancel.
Payment method and prices
All prices are in DKK and include VAT but are exclusive shipping costs. The price of an COOHE product is the price quoted at www.coohe.dk at the time of placing the order.
We reserve the right to make changes to the prices of our products on www.coohe.dk, but all prices for products are applicable until changed. We also make reservations for misprints and sold out products, and we will inform you as soon as possible if such a situation arises.
The shipping price, if any, is stated in checkout as well as the total price of your order, just as it will appear on the Order Confirmation emailed to you.
Dankort, VISA, Mastercard, PayPal and more payment methods can be used for purchasing. Payment can also be made with a gift card issued by us (according to the terms of the gift card).
COOHE will draw the amount from your account, but not until the product is shipped.
Once the transaction has been carried through, it will appear from your account. When paying, your information is sent directly to Coohe payment provider. COOHE has no access to your payment details.